THE ROGUE offers easy 30 day returns from delivery date on all items.

Note that sale stock, items purchased during a flash sale/promotional event orders purchased  are only eligible for an exchange or store credit. Please ensure you read full Returns Policy before purchasing.

RETURNS POLICY
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll happily accept a return subject to the following conditions:

• Sale items or items purchased during a flash sale/promotional event are final sale items and can not be exchanged/store credited or refunded;
• Item/s must be returned within 30 days of receiving your purchase together with original proof of purchase and original packaging;
• Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;

We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe. Store-credit notes are valid for 6 months from the date of issue.

Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. THE ROGUE takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by THE ROGUE.

HOW TO RETURN YOUR ORDER:

For all returns please contact customer service at info@theroguelabel.com

Customer Service will then email you a Return Authorisation (RA) Notification. Please note goods will not be processed and cannot be shipped back to us without an approved RA number.

When returning items to our online team, you are responsible for the cost of the return unless the item is faulty. It is also your responsibility to ensure the goods reach our premises as we cannot be responsible until they reach us. 


SENDING YOUR RETURN BACK
Please ensure your return is sent via a trusted courier company, we recommend a prepaid and traceable postal service. THE ROGUE is not liable for the loss of garments being returned, nor do we refund shipping charges. If you are unsure on the rate you should be charged when shipping back your return, please contact our team as well be more than happy to help point you in the right direction.

The return address will be provided once you contact info@theroguelabel.com and receive a Returns Authorisation Notification .

THE ROGUE PROCESSING YOUR RETURN
We endeavour to process refunds daily but please allow up to 3-5 business days for your return to be processed. You will receive an email notification of when our team has processed your return. Upon delivery your return will undergo a quality review. Original shipping charges apply unless item is faulty this will not be refunded.

Store credit – You will be issued a code that you will manually need to apply to your next order. Please email info@theroguelabel.com if you have any questions and our team will be happy to help. 

Refund – will be processed back to the original credit card. Refunds can take several business days to reflect on your credit card statement depending on your payment provider. Please note, item/s purchased discounted from a promotional event or were marked on sale cannot be returned for a refund.

FAULTY ITEMS
We aim to provide you with products of the highest standard and quality. If you have received a product with a manufacturing fault, please contact us as soon as you receive your order. This way we can guide you through the returns process and help resolve the problem please email info@theroguelabel.com. Please provide our team with images of the damage, defect or fault for preliminary assessment.

If the product is confirmed to have a manufacturing fault, we will replace the product or refund the price of the product to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.

It does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with care for instructions.

FLASH SALE & PROMOTIONAL EVENT RETURNS POLICY
All orders placed during a flash sale or promotional event are considered a sale item and can not be exchanged/store credited or refunded;

Orders placed with our welcome 10% off offer are entitled to return for store credit.